Dear Chapters/Indigo:

Thank you so much for the Christmas gift! It arrived in the mail last week, a lovely little notebook. Apparently I am one of your most valued customers. In a way that's not a surprise to me. I know how much money I spend at your store. I do love books, as do my kids. I also just love your store - the rich scent of Starbuck's coffee, the comfy chairs to sit in and browse through books and magazines, sometimes someone is there playing on that beautiful grand piano - lovely.

But in a way it does surprise me that I'm still such a good customer since I bought my Sony reader this year. I think I'm spending a LOT less money on books at your store, and a lot more at the Sony store.

So why don't you sell ebooks on-line, Chapters? Then I could still be such a good customer.

I'll still come to your store, because, like I said I enjoy the experience (and I pick up my monthly issue of RT Book Reviews). I know I have to do that sometimes, or else there won't be a store for me to visit. But I do like my ebooks...

Sincerely,
Kelly